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Register a Polycom Codec with Gatekeeper
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GLOSSARY
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Restart your H.323 client application or codec appliance after entering the information to ensure registration with the Gatekeeper.
Polycom ViaVideo
  1. Open ViaVideo Application
  2. Click on the System Info button found on the upper left of the ViaVideo window.
  3. Select:
    1. Set Up
    2. H.323
    3. Select H.323 again
      • H.323 Name, enter something descriptive, such as "Institution - Name".
        Example: "NCESD - Debby Thompson"
      • H.323 Extension (E.164 number):
        • enter your local 10 digit phone number. (ie. 5096677108)
        • note: this number must be unique for every endpoint (across the state) on the gatekeeper
      • Select the BACK button.
      • Select "Gatekeeper"
        • Use Gatekeeper, select: "Specify"
        • Gatekeeper IP Address, gatekeeper.wa-k20.net or 216.186.3.227
        • You should now see "Gatekeeper registration successful...". If not, click on "Home" and reboot the application, then find you way back to this menu. If it is still unsuccessful:
          • check your settings
          • try a different E.164 number (it may already be in use)
          • the gatekeeper might be blocked by your firewall. See Firewalls & NAT.
        • You are done. Click on "Home"
Polycom FX, VS4000, 512, 128, EX
  1. Using the remote control, select
    1. System Info
    2. Admin Set Up
      • Enter password if needed
    3. LAN/H.323
    4. H.323:
    5. Gatekeeper
  2. Enter:
    1. H.323 Name, enter something descriptive, such as "Institution-Building-Room Name".
      Example: "NCESD - Large Group Room"
    2. H.323 Extension (E.164 number):
      • set to the building or room's local 10 digit phone number. (ie. 5096673637)
      • note: this number must be unique for every endpoint (across the state) on the gatekeeper
    1. Select "Gatekeeper"
      • Use Gatekeeper, select: "Specify"
      • Gatekeeper IP Address, gatekeeper.wa-k20.net or 216.186.4.187
  3. Select "Menu" (codec may reboot at this time)
  4. After reboot, you should briefly see a green "GK" icon in the lower center portion of the startup menu. This means you have successfully registered. If the icon is red:
    1. check your settings
    2. try a different E.164 number (it may already be in use)
    3. the gatekeeper might be blocked by your firewall. See Firewalls & NAT
~Exerpts for the material on this page have been graciously contributed by Wisconsin VCS Videoconference Services
For comments regarding this site, please email Debby Thompson at debbyt@ncesd.org
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